At Atmos Dive Europe (“ADE”), we want you to be satisfied with your purchase. This Return & Refund Policy should be read together with our General Terms and Conditions.
Returns
You may notify us that you wish to withdraw from an online purchase within 14 days after delivery, without giving a reason. You must then send the product back within 14 days after that notification.
The following conditions apply to any voluntary return arrangement beyond your statutory rights. They do not restrict your statutory right to inspect a product or your rights concerning defective goods:
- Be unused and in the same condition as received
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase or order confirmation
To request a return, please contact: atmos@divebrandseurope.com
Return address:
Atmos Dive Europe
A. Hofmanweg 1-B11
2031 BH Haarlem
The Netherlands
Please notify us before sending a return so that we can provide practical instructions. Prior approval is not a condition for exercising your statutory right of withdrawal.
Unless otherwise agreed, the direct costs of returning the product are borne by the Customer.
European Union Right of Withdrawal
If the Customer qualifies as a consumer under applicable European legislation, the Customer has the right to withdraw from the Contract within 14 days without giving any reason.
The Cooling-Off Period expires 14 days after:
- The day on which the Customer, or a third party designated by the Customer, receives the product; or
- In the case of multiple deliveries, the day on which the final product is received.
To exercise the right of withdrawal, the Customer must notify ADE by email before the Cooling-Off Period expires.
The Customer must return the product within 14 days after notifying ADE of the withdrawal.
During the Cooling-Off Period, the Customer shall handle the product and packaging with care and may only inspect the product as would reasonably be allowed in a physical retail store.
Condition of Returned Products
Returned products must be returned:
- In original condition
- Complete with accessories and packaging where reasonably possible
- Without unnecessary damage or excessive use
The Customer may be held liable for any reduction in value resulting from handling beyond what is necessary to assess the nature, characteristics, and functioning of the product.
Damaged, Defective or Incorrect Products
The Customer should inspect the order immediately upon receipt.
If a product is defective, damaged during transport, or incorrectly delivered, the Customer should contact ADE as soon as reasonably possible at:
Please include photographs and a description of the issue where possible so ADE can assess and resolve the matter efficiently.
Non-Returnable Products
The following products are excluded from return or withdrawal rights where permitted by law:
- Custom-made or personalised products
- Sealed products unsuitable for return for hygiene or health protection reasons once opened
- Gift cards
- Digital products or downloadable content once delivery has started with prior consent
Exchanges
ADE does not process direct exchanges.
If the Customer wishes to receive a different product, the original product should first be returned and a new order should then be placed separately.
Refunds
Once the returned product has been received and inspected, ADE will notify the Customer whether the refund has been approved.
If approved, reimbursement will be made using the same payment method originally used by the Customer, unless otherwise agreed.
For a statutory withdrawal, we reimburse you without undue delay and no later than 14 days after being informed of your decision. Reimbursement includes the cost of our least expensive standard outbound delivery when the whole order is withdrawn. Additional costs for a more expensive delivery option are not reimbursed.
We may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back, whichever occurs first. Your refund does not depend on discretionary approval. Banks and payment providers may require additional processing time.
Complaints
Complaints regarding products, services, or returns should be submitted clearly and within a reasonable time after discovery of the issue.
ADE aims to respond to complaints within 14 days after receipt.
Company Information
Atmos Dive Europe is operated by Aqua Star Network, registered with the Dutch Chamber of Commerce under number 74803565.
Atmos Dive Europe
A. Hofmanweg 1-B11
2031 BH Haarlem
The Netherlands
Postbus 1007
2001 BA Haarlem
The Netherlands
E-mail: atmos@divebrandseurope.com
Discounted products retain the same statutory withdrawal and conformity rights. Where a product is defective or incorrectly supplied, we bear the necessary return costs when required by law.